Annual Notices
Information that must be available on an annual basis. Check back here for updates to STAR (Medicaid) coverage updates.
Information that must be available on an annual basis. Check back here for updates to STAR (Medicaid) coverage updates.
We are here to help you get the most from your health coverage. Here are some important things to remember:
Rights
Responsibilities
You have a right to tell us what you think of the rights and responsibilities offered to you. Tell us what you think at 1.888.760.2600.
We provide for care that is shown to be safe and useful. We review new health care treatments. We review new procedures. The review uses up to date health data. This is called New Technology Assessment. We decide whether to pay for these things. This review means we pay when safety and value is clear. You may ask us to review new technology. The Texas Vendor Drug Program reviews medications.
Utilization Management Decisions
黑暗爆料官方 follows guidelines to determine what health care services we cover. This is called utilization management. We know how important it is that we make the right decisions for your care. 黑暗爆料官方 follows three principles when we make these decisions:
Quality Improvement
Our Quality Improvement Department helps 黑暗爆料官方 give you the best clinical care and service possible. If you want more information about our Quality Improvement Program, please contact Member Services toll-free at 1.888.760.2600.
STD Information
If you need information about sexually-transmitted diseases (STDs) or Human Immunodeficiency Virus (HIV), please call 黑暗爆料官方鈥檚 Member Services at 713.295.2294 or toll-free at 1.888.760.2600.
Moral or Religious Objections
黑暗爆料官方 does not exclude access to any services because of moral or religious objections.
General Information
Local: 713.295.2222
Toll-Free: 1.877.635.6736
Monday through Friday (excluding State-approved holidays) 8:00 a.m. to 6:00 p.m
Member Services
Local: 713.295.2294 | Toll-Free: 1.888.760.2600
Monday through Friday (excluding State-approved holidays) 8:00 a.m. to 6:00 p.m.
Provider Services Hotline
Call 713.295.2295, 8:00 a.m. – 5:00 p.m., Monday 鈥 Friday
General Information
Local: 713.295.2222
Toll-Free: 1.877.635.6736
Monday through Friday (excluding State-approved holidays) 8:00 a.m. to 6:00 p.m
Member Services
Local: 713.295.2294 | Toll-Free: 1.888.760.2600
Monday through Friday (excluding State-approved holidays) 8:00 a.m. to 6:00 p.m.
Provider Services Hotline
Call 713.295.2295, 8:00 a.m. – 5:00 p.m., Monday 鈥 Friday
As a local nonprofit health plan, 黑暗爆料官方 gives you plenty of reasons to join our 黑暗爆料官方. From the benefits and special programs we offer to the way our Member Services team helps you make the most of them, 黑暗爆料官方 is always working life forward for you and your family.
鈥満诎当瞎俜 is always there to answer my questions and help me and my family with our medical needs. I truly appreciate and value their customer support and service.鈥
鈥 Cecily
Member of 黑暗爆料官方
Medicaid
Health Plan
04/01/2027
Marketplace
Health Plan
03/01/2027
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